Yoyeelens is committed to ensuring safe and compliant contact lens purchases. As required by U.S. regulations under the FCLCA, we must verify each customer’s prescription before fulfilling any order.

Verification Process

After you submit your prescription information, we will contact your eye care provider for confirmation. They are given eight business hours to respond. If no response is received within that period, the prescription will be considered verified automatically.

Uploading Your Prescription

Please provide a valid prescription copy (photo or scanned version) to start the process. You may upload it:

While registering your account

At the checkout page

Contacting Your Eye Care Provider

Make sure to include accurate details of your prescriber, such as their name and phone number or email. Our team will handle the verification directly. Business hours refer to 9 a.m.–5 p.m., Monday through Friday, excluding federal holidays, in the prescriber’s time zone.

Don’t Have a Prescription?

If you need a prescription, you can arrange an eye exam through online platforms or nearby optometrists. Once you receive it, simply upload it to proceed with your purchase.

We appreciate your support and understanding. To ensure a smooth ordering process, please provide accurate prescription information when placing your order. Shipment will be arranged only after successful verification. If the prescription details do not match your order, it may result in delays or cancellation with a refund. Thank you for your cooperation.