Frequently Asked Questions

1. About Our Lenses
Are your lenses safe to wear?
Absolutely. Each Yoyeelens product is crafted in FDA-registered, CE-certified facilities, ensuring medical-grade quality and consistency. Every lens undergoes meticulous inspection before it reaches you.
Will the color appear exactly like the photos?
Our lenses are photographed under natural light to reflect their truest tones. Subtle variations may occur depending on your natural eye color, ambient lighting, and device display settings.
We embrace these nuances—they make the color uniquely yours.
Do you offer prescription options?
Yes. Most designs are available in a full prescription range from 0.00 to -8.00, allowing you to enjoy beauty without compromising clarity.

2. Shipping & Delivery
Where do you ship from?
All orders are fulfilled from our dedicated warehouse in Guangzhou, China—a strategic location that allows us to maintain refined quality while offering exceptional value and stable global supply.
How long will delivery take?
Estimated delivery times:
US / Canada: 7–12 business days
UK / Europe: 7–15 business days
Australia: 7–12 business days
Other regions: 10–20 business days
A tracking number will be emailed once your order is dispatched.
Will I be charged customs fees?
Most orders clear customs without any additional costs.
However, import duties vary by country and may be applied at the discretion of your local authorities.
Any such fees, if incurred, will be the customer’s responsibility.

3. Returns & Quality Guarantee
Do you offer returns or refunds?
Because contact lenses are medical-grade items, we can only provide refunds or replacements for verified product issues, such as damage, defects, or receiving an incorrect item.
For safety reasons, we are unable to accept returns due to:
Change of preference
Wrong color or prescription chosen
Opened or tried-on products
What if my item arrives damaged or incorrect?
Please reach out within 7 days of receiving your order and include:
Your order number
Clear photos or videos of the issue
The unopened product (if applicable)
Our team will promptly assist with a replacement or refund.
My package seems delayed — what are my options?
If the parcel is still within the estimated delivery window, we kindly ask for your patience.
If the carrier confirms a loss or non-delivery, we will arrange a reshipment for you.

4. Order Changes
Where is my order and How can I track it?
You can track your order by visiting "Track My Order" in the website navigation bar and entering your email or phone number, as well as your order number.
Can I modify or cancel my order?
Yes! You can change or cancel your order as long as it hasn’t been shipped yet.
If the order is still unfulfilled, we’re happy to help you modify or cancel it — just contact us as soon as possible.
What if I entered the wrong address?
If the order has not shipped, we can update the address.
After dispatch, we are unable to reroute or refund the order.

5. Wearing & Care
How long can I wear Yoyeelens lenses?
For optimal comfort and eye health, we recommend wearing them for up to 8 hours per day.
Please avoid sleeping, swimming, or showering while wearing lenses.
Are your lenses suitable for sensitive eyes or beginners?
Yes. Our lenses are crafted using gentle, breathable materials designed for all-day comfort.
If any irritation occurs, please remove the lenses and rest your eyes.
How should I store my lenses?
Use fresh lens solution each time
Keep your lens case clean and replaced regularly
Never use water or saliva on your lenses
Good care preserves both comfort and clarity.

6. Contact Us
How can I reach your support team?
For assistance, please contact:
📩 clientservice@yoyeelens.com
Our service team responds within 24–48 business hours, ensuring every inquiry receives thoughtful, attentive care.